Nothing is perfect
An announcement and preview of tomorrow morning's shop update is going to come later tonight. I had to sell some of the necklaces that were for tomorrow's update last night because Big Cartel oversold some of them and I was so stressed out that I just decided to finish packaging everything up and go to bed, and worry about getting the next update ready tonight instead.
I'm really frustrated and angry because this move was supposed to make the shop better, but instead I acquired new problems that are even worse than the issues I had with selling them on Etsy. Some people didn't even get 15 minutes to check out, as their site promised with the options I had turned on. It's too late to switch back to Etsy for this month, so I'm considering my options for the new year. If tomorrow goes badly as well, maybe it's back to Etsy for the next two updates later this month.
We shall see. Thank you everyone for your amazing support. I guess I should be thankful that I have enough customers to cause a glitch like this? Trying to see the good in this, as Billy has encouraged me to do! This morning as I dropped all the packages into the mailbox, I forgot about how insanely mad I was last night and only felt blessed.
Update: I got a pretty nice email from Big Cartel about why overselling happens due to a delay with paypal communicating with big cartel to tell them that an item is sold. ALSO! You do have 15 minutes to check out, but only once you are checking out, you don't get to have your item in your basket for 15 minutes while you shop for more. So, if you want two necklaces you'll need to be quick, or check out twice (because shipping is free.) Not a perfect system, but I think I mostly understand now.






15 Comments:
Hi Kate, I just wanted to say that I am a big big big fan of your blog and your jewelry, and I was so freaking excited when I remembered that you were having a shop update tonight, and somehow miraculously there was a necklace left for me. I'm sure it must be incredibly stressful when things don't go as planned with something like this, but it's true, you are blessed! And an awesome talent, of course!
Problems or not, your work is beautiful. :)
Definite bright side: you can't get them out fast enough, instead of not being able to sell anything. ;) So congrats to your success!!
Bright side for sure.
It's all worth it.
Oh, technology. It sounds like everyone who has bought something from you is just happy to be able to own one of your amazing pieces, and I'm sure everything will work itself out. Anti-hate!
You can't please everyone, so just try take care of yourself first :)
Maybe it's time for an intern? Even just for the holidays.
Technology, you love it and hate it. Problems aside, I love your work and wear my necklace often!
And yay for Billy helping you to see the positives. It's nice to know people like that!
aw, I've heard many things about Big Cartel doing that... totally sucks lady. however, you rock. and I agree with Abby... maybe a cool intern is on their way to you right now!
That painting is hanging on my wall right now!
bummer about big cartel but good for you for making such awesome jewelry! i hope things workout tonight :) who knows maybe you will just have to open your own website with ALL SORTS of greatness!
Hi Kate,
Just wanted to apologize again for the headache this overselling thing has caused you. We're working to try to find further ways around the PayPal delay, and one option is to give people longer than 15 minutes to checkout. Our worry with that route is that if people wait too long, and then bail on the order, it could prevent other people from buying it and you losing sales.
Either way, congrats on your products being such a hit, and if you ever need anything else please don't hesitate to ask.
Well congrats to your success! Have you ever thought about having a blog for selling your jewelry? You could just have buy it now buttons for the necklaces. Paypal allows you to set sale limits with the buttons. It's pretty easy to set up. I did it and had a lot of success. Also, you won't have to worry about paying fees to the hosting site.
Just a thought!
xo
Very interesting...
Did you think about possibly just selling through your own website? I wonder how that would be.
that is REALLY nice type!!
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